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Collection Specialist with 5+ years of Customer Service and Sales experience
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Competencies
Provided quality customer service to diverse clients across hospitality, cruise, and retail sectors.
Managed overdue accounts and maintained accurate payment records for collection processes.
Promoted products, handled inquiries, and negotiated contracts in retail and real estate settings.
Conducted market research and maintained real estate listings for client assistance.
Education
Summary
Motivated professional with extensive experience in collections, sales, customer service, and real estate, adept at client engagement and process management.
Key Achievements
- Managed overdue accounts and negotiated payment plans at Elite Collection International
- Promoted and sold products while maintaining customer relationships at JMS Enterprise
- Assisted clients with property transactions and conducted market research as an Independent Real Estate Agent
Experience
Collection Advisor
Manages overdue accounts and delinquent contracts through phone and email contact., Conducts collection calls and negotiates payment plans with clients., Tracks and updates payment records in the internal system., Works closely with other departments to ensure efficient recovery processes.
Sales Representative
Promoted and sold company products to potential clients., Maintained regular communication and follow-up with customers., Handled customer inquiries and concerns with professionalism.
Salesperson / Customer Service
Provided customer service to cruise ship tourists., Promoted local products and handled transactions.
Customer Service
Assisted guests with check-in and check-out procedures., Handled reservations, complaints, and general inquiries., Ensured guest satisfaction through quality service.