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Customer Service Professional with 4+ years in Hospitality and Retail
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Competencies
Proven ability to deliver exceptional service, build rapport, and retain customers across diverse settings.
Excellent verbal and written communication skills facilitating effective interactions and negotiations.
Strong ability to persuade and upsell, boosting sales and enhancing customer satisfaction.
Experience in managing customer data, billing, and documentation with accuracy and attention to detail.
Capable of identifying issues promptly and implementing effective solutions in dynamic environments.
Education
Languages
Summary
Dedicated customer service specialist with over 4 years of experience in hospitality and retail sectors. Skilled in client assistance, sales, data management, and team collaboration, committed to delivering excellent service and fostering customer loyalty.
Key Achievements
- Enhanced customer loyalty and retention through personalized assistance and follow-up strategies.
- Managed customer data and documentation accurately, improving service efficiency and compliance.
- Successfully handled payments, billing, and order management in fast-paced restaurant environments.
- Contributed to marketing and promotional activities, increasing customer engagement and sales.
- Streamlined inventory and stock management, reducing errors and improving operational flow.
Experience
Customer Assistance / Waitress
Meet and greet, Payments & billing, Waitress in two restaurants 'Black Tap' and 'Ruya'
Intern
Customer assistance, Customers loyalty and customers retrieving, Tracking and keeping the products and services up-to-date
Selling Position
Documents’ management, 'Veraz' customers’ clarification, Cold-calling, Customers loyalty and customers retrieving, Customers’ information management, Marketing and promotions
Customer Assistance
Sales & payments, 'Lince' software managing, Maintenance and cleaning of the place, Stock and inventory checking
Customer Assistance
Over-the-phone customer assistance, Customers loyalty and customers retrieving, Cold-calling, Customers’ engagement, Tracking and re-building packs and promotions, Packs and promotions innovations