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Roshawn
Customer Service Specialist with diverse experience in client support and collections
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Competencies
Provided customer support through communication, empathy, and resolution of inquiries and account issues.
Facilitated clear, effective communication with clients via email and verbal interactions to ensure understanding and resolution.
Handled customer and account information accurately, supporting data entry and verification tasks.
Utilized Word for documentation and communication support in customer service activities.
Education
Languages
Summary
Detail-oriented Customer Service Representative with experience in collections, data management, and empathetic support. Skilled in communication and resolving client issues effectively, aiming to enhance customer satisfaction.
Key Achievements
- Handled customer verifications, payment collections, and resolution of account details at Bill Gosling Outsourcing.
- Supported customer service operations with data management and empathetic communication at CHEYENNE CONSULTINS S.A.
- Developed arrangement proposals and facilitated payment processes, improving resolution times and customer satisfaction.
Experience
Collections Representative
Customer verifications, Resolution of the details, Help to making orders and empathy, Collecting payments, E-mailing information, Development of Arrangement proposals/empathy
Costumer Service Representative
Customer Service, Data information, Empathy