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Roxana
Virtual Assistant – Operations
Contact
Competencies
Experiencia demostrada en Analisis.
Experiencia demostrada en Autodisciplina y gestión del tiempo.
Experiencia demostrada en Comunicacion Efectiva.
Experiencia demostrada en Capacidad para trabajar de forma independiente.
Experiencia demostrada en Trabajo en equipo virtual.
Education
Languages
Summary
Virtual Assistant – Operations buscando nuevas oportunidades
Experience
Import Assistant
Participate in international purchasing planning based on stock levels.. Prepare import meeting minutes and operational reports.. Draft Purchase Orders (POs) and route for management approval.. Maintain communication in English with international suppliers to clarify inquiries and correct document errors using AI tools.. Manage and validate import permits and health registrations on the Ministry of Health online platform.. Coordinate permit fee payments with Treasury and manage original shipping documents prior to vessel arrival.. Coordinate courier delivery of physical documentation to Customs Broker (ILG) for clearing procedures.. Review pre-DUCA declarations and process local service purchase orders.. Audit broker invoices, match with Bills of Lading (BL), and manage bank disbursement requests for international payments.
Junior Operations Analyst
Supported multiple management departments in operational and administrative tasks.. Monitored DUCAs in the SAT export clearance system and simplified inspection reports.. Audited export documentation at VUPE (Eur 1 certificates, Form A, surety bonds, and transfer letters).. Uploaded trade certificates to the Seadex Web platform and prepared marketing data presentations in Genially.
Operations Assistant
Processed daily airline menu orders and distributed details to the kitchen staff.. Managed meal reception, packaging, distribution, and daily sales settlements.. Managed switchboard operations and promoted daily menus through WhatsApp marketing.. Audited inventory in kiosk sales systems and printed meal adhesive labels.
Back Office Specialist
Supported field collectors, detailed account statements, and performed invoice prorations.. Issued technical service visit orders and requested credit/debit notes.. Handled digital electronic invoicing (FEEL) and resolved customer claims.
Customer Service Representative
Processed cash, card, and check payments, conducted daily cash counts, and POS closures.. Managed service cancellations, package updates, and sales of cable TV and internet packages.
Cashier
Handled cash and check payment entries into the system and completed daily financial closures.
Collections Call Center Agent
Managed automatic debits, conducted collection calls for overdue accounts, and negotiated payment plans.