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Jesus
Medical and Customer Service Specialist with diverse healthcare and communication skills
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Competencies
Provided comprehensive support through inbound and outbound calls, ensuring customer needs were met efficiently.
Scheduled surgeries, appointments, and referrals, organized medical records, and managed communications for healthcare providers.
Provided interpretation services and facilitated effective communication for English and Spanish speakers in diverse settings.
Handled incoming faxes, maintained patient and order records, and prepared teaching materials, demonstrating strong organizational skills.
Conducted outbound sales calls to promote energy programs and transferred qualified leads for further engagement.
Education
Languages
Summary
Experienced in medical appointment coordination, customer engagement, and bilingual interpretation. Skilled communicator with proven ability to manage multiple workflows and deliver excellent support across healthcare and sales environments.
Key Achievements
- Managed scheduling and documentation for medical appointments, including surgeries and referrals, ensuring smooth patient flow.
- Reviewed and processed customer orders and inquiries, maintaining high accuracy and service quality in a fast-paced environment.
- Booked and coordinated patient appointments for RVA Medical Group, serving as primary contact between doctors and patients.
Experience
VFD Assistant (Medical Virtual Assistant)
Schedule Surgery appointments for Pt’s, Confirm next day appointments, canceled or rescheduled Appts., Schedule all New Pt’s referrals., Was in charge of incoming Faxes., Sent via fax medical records
CT Agent (Customer Engagement Specialist)
Review new and old orders processed by agents or customers themselves. Make sure everything required was as needed to make sure order would be delivered properly., Be in constant contact with Customers to make sure their orders were as they wanted them to be via phone and email., Took...
Medical VA
Took inbounds calls from patients to book, cancel, reschedule appointments., Would be first point of contact between Doctors and patients., Create accounts and book new patients.
Outbound Sales Rep
Calling homeowners to offer free energy program., Transfer qualified customers to specialist for appointment setting.
Collections Agency
Call customers who were behind on their car payments to get them to make the payments, Make payment plans for those who were falling behind and could get back on track effectively., Keep track of their progress in their accounts.
English Teacher
Planning, Preparing and delivering ESL lessons., Preparing teaching material.
Over the phone Interpreter
Assist Spanish speakers who have great difficulty expressing their needs in English., Verbatim interpretation without alternating or biased communication to one speaker or the other.