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Customer Service Specialist with 5+ years of technical support experience
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Competencies
Supported customers with internet, TV, and mobile services, troubleshooting technical issues effectively.
Handled customer inquiries, ensured issue resolution, and provided service that fosters client satisfaction.
Led volunteer teams at LDS, guiding instructions and coordinating efforts to meet goals.
Utilized Office Suite applications to prepare reports and support communication needs.
Education
Languages
Summary
Dedicated customer service representative with over 5 years of experience supporting telecom services and leading volunteer teams. Skilled in technical troubleshooting, client communication, and team coordination. Known for consistently achieving service and sales goals while delivering excellent...
Key Achievements
- Provided technical support and resolved internet, TV, and phone issues at Comcast, enhancing customer satisfaction.
- Contributed to achieving sales goals by effectively communicating product benefits and solutions.
- Led a team during volunteer service at LDS, coordinating efforts and producing performance reports.
Experience
Customer Service Representative
Providing technical support to resolve issues with services like internet, tv, home phone, and mobile services., Ensuring the resolution of customer issues., Offering the real value of products and benefits, reaching sales goals., Solving customer issues and providing good customer service...
Volunteer Service
Providing clear instructions to resolve problems., Leading a team through coordination skills., Good performance working with goals and showing reports.