Ruben - Customer Service Specialist with 5+ years of technical support experience

Tegucigalpa, Francisco Morazán Department, Hondurasen

Provided technical support and resolved internet, TV, and phone issues at Comcast, enhancing customer satisfaction.

Contributed to achieving sales goals by effectively communicating product benefits and solutions.

Published on CazVid

Summary

Dedicated customer service representative with over 5 years of experience supporting telecom services and leading volunteer teams. Skilled in technical troubleshooting, client communication, and team coordination. Known for consistently achieving service and sales goals while delivering excellent...

Key Achievements

Led a team during volunteer service at LDS, coordinating efforts and producing performance reports.

Skills

Technical SupportIntermediate

Supported customers with internet, TV, and mobile services, troubleshooting technical issues effectively.

Customer ServiceAdvanced

Handled customer inquiries, ensured issue resolution, and provided service that fosters client satisfaction.

Team LeadershipIntermediate

Led volunteer teams at LDS, guiding instructions and coordinating efforts to meet goals.

Office Suite KnowledgeIntermediate

Utilized Office Suite applications to prepare reports and support communication needs.

Languages

English

Experience

Customer Service Representative

Comcast, Startek

July 28th - February 3th

Providing technical support to resolve issues with services like internet, tv, home phone, and mobile services., Ensuring the resolution of customer issues., Offering the real value of products and benefits, reaching sales goals., Solving customer issues and providing good customer service...

Volunteer Service

LDS

April 2023 - April 2025

Providing clear instructions to resolve problems., Leading a team through coordination skills., Good performance working with goals and showing reports.