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Sacha
Claims Supervisor | Quality Assurance
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Competencies
Demonstrated experience with Quality Assurance.
Demonstrated experience with Quality Control.
Demonstrated experience with Case File Auditing.
Demonstrated experience with Documentation Review.
Demonstrated experience with Standards Compliance.
Education
Languages
Summary
Claims Supervisor | Quality Assurance open to new opportunities
Experience
Claims Supervisor | Quality Assurance
Led Quality Assurance activities for residential insurance claims, checking that files received from inspectors were complete, accurate, and aligned with established requirements.. Reviewed documentation and requested corrections from inspectors when information was missing or errors were identified, preparing cases for the Public Adjuster’s final review and signature.. Answered inspectors’ questions about documentation required from clients, helping maintain consistent and complete case files.. Created and maintained Google Sheets tracking files to monitor incoming cases and organize them by representation company, mitigation company, and damage type.
Assistant Engineer
Worked with the resident engineer to oversee shopping center construction, checking compliance with technical regulations, plans, and quality standards.. Coordinated with suppliers to confirm material availability and follow up on construction requirements.. Reviewed field drawings using AutoCAD, identified potential errors, and supported updates when needed.. Prepared concrete control reports and checked that concrete met specified requirements.
Brand Coordinator
Sourced and contacted potential leads, primarily influencers, to encourage their onboarding to the platform.. Supported lead generation and outreach activities aimed at growing the platform’s user base.
Virtual Assistant / CEO Assistant
Provided direct support to the CEO by managing her calendar, scheduling meetings, and following up on activities and priorities.. Responded to customer product inquiries, contacted suppliers to source products, and prepared quotes using QuickBooks.. Handled invoicing and maintained operational and commercial records in QuickBooks.
Call Center Team Lead / Teleoperator
Made outbound calls to prospective customers to schedule sales visits and connect them with company representatives.. After moving into a team lead role, encouraged and supported teleoperators in meeting established daily targets.
Virtual Assistant | CEO Support
Provided direct administrative support to the CEO by managing her calendar, scheduling meetings, and following up on activities and priorities.. Responded to customer product inquiries and communicated with suppliers to source products and obtain information.. Prepared quotes and handled invoicing in QuickBooks, maintaining organized commercial and operational records.
Call Center Team Lead | Teleoperator
Contacted prospective customers by phone to schedule sales visits and connect them with company representatives.. Supported and encouraged team members in meeting established daily targets after moving into a team lead role.