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Sahory
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Competencies
Demonstrated experience with Gmail.
Demonstrated experience with Microsoft Excel.
Demonstrated experience with Microsoft Word.
Demonstrated experience with Microsoft Power Point.
Demonstrated experience with CRM.
Education
Languages
Summary
Professional profile
Experience
Sales Agent
Strengthened persuasion and negotiation skills in a high-pressure sales setting. Achieved outstanding sales results through customer-centered communication. Supported English- and Spanish-speaking clients in a high-volume environment. Managed demanding customers while maintaining excellent metrics
Bilingual Customer Service Representative
Managed 80 daily customer interactions while maintaining a 95% customer satisfaction score. Resolved billing, account, and technical issues across multiple channels. Used company CRM to update customer profiles, track cases, and escalate tickets. Consistently achieved top-quartile performance in response time and quality audits
Sales & Customer Service Assistant
Developed strong customer service and communication skills. Achieved high sales performance and exceeded expectations