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Customer Service Specialist with bilingual skills and CRM expertise
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Competencies
Demonstrated ability to communicate effectively in bilingual interactions, ensuring customer understanding and satisfaction.
Enabled quick resolution of customer issues involving billing and service inquiries through attentive listening and effective solutions.
Utilized CRM tools such as Zendesk to efficiently record and manage customer information and interactions.
Monitored and met quality and productivity metrics to ensure high customer satisfaction levels.
Education
Languages
Summary
Experienced in handling bilingual customer inquiries, resolving complaints, and managing customer data effectively. Skilled in Zendesk and CRM systems, with a commitment to enhancing customer satisfaction through clear communication and problem-solving.
Key Achievements
- Handled inbound calls in English and Spanish, aiding customers with billing, plan changes, and account management.
- Supported customers by resolving complaints and providing solutions aligned with company policies.
- Accurately entered and updated customer data in CRM systems, contributing to efficient service delivery.
Experience
Bilingual Customer Service Representative
Handled inbound calls in English and Spanish, assisting customers with their questions and concerns., Supported customers with billing issues, plan changes, service activations, and account information., Resolved complaints by listening carefully and offering effective solutions according to...