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Competencies
Demonstrated experience with Effective Communication.
Demonstrated experience with Customer Support.
Demonstrated experience with Problem Solving.
Demonstrated experience with Content Creation.
Demonstrated experience with Video Editing.
Education
Languages
Experience
Customer Service Representative
Resolved customer concerns regarding delayed or lost orders., Assisted in creating new orders and ensured timely follow-up., Maintained high satisfaction ratings through efficient and empathetic support., Collaborated with team members to streamline service processes.
Part-Time Social Media Editor & Video Creator
Managed content for Instagram, TikTok, and Facebook., Edited promotional and marketing videos using CapCut., Contributed to brand strategy and audience engagement.
Part-Time Virtual Assistant
Managed Instagram account to support marketing campaigns., Assisted in selling fitness coaching programs via social media DMs., Provided virtual support in scheduling and client follow-ups.
Back Office & Customer Support Agent (Seasonal)
Handled customer chats, phone calls, and back-office tasks., Assisted clients with order placements and post-sales concerns., Maintained service quality metrics and reporting.
Back Office Agent
Reviewed and validated quotations for educational products., Communicated errors or changes to clients in a timely and professional manner., Ensured pricing accuracy and system alignment across orders.
Sales and Customer Service Representative
Promoted and sold telecommunications products based on customer needs., Provided tailored service and built customer loyalty through clear communication., Met sales goals and handled client inquiries with professionalism.