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samuel
Video Editing
Contact
Competencies
Demonstrated experience with Customer Engagement.
Demonstrated experience with Lead Qualification.
Demonstrated experience with Appointment Setting.
Demonstrated experience with Initial Needs Assessment.
Demonstrated experience with Customer Communication.
Education
Languages
Summary
Video Editing open to new opportunities
Experience
Customer Service & Sales Representative — Independent Contractor
Handle approximately 300 customer calls per day with U.S.-based customers in a fast-paced, high-volume environment.. Serve as an initial point of contact, providing customers with basic information about vehicle protection and warranty plans.. Identify customer interest and needs through effective questioning and active listening.. Qualify interested customers and transfer qualified calls to the appropriate sales team for further assistance.. Maintain a professional and engaging communication style to keep customers informed and interested throughout the initial interaction.. Address basic customer questions and provide clear information before transferring the call.. Accurately document and manage customer information according to established procedures.. Consistently manage a high volume of customer interactions while maintaining professionalism, efficiency, and attention to detail.. Communicate effectively in English with customers across the United States and adapt to different communication styles.
Video Editing
Assisted with video editing projects related to work for the Contraloría.. Supported video production and editing tasks while collaborating with a family member.. Developed practical experience with video editing software and digital content production.