This is my profileContact via CazVidSamuel
Data Analyst with 5+ years in Financial Services and Analytics
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Competencies
Applied statistical methods and analysis to interpret complex datasets in financial contexts.
Used SQL extensively to extract, manipulate, and analyze data from large databases.
Created dashboards and visual reports to communicate insights to stakeholders.
Worked with diverse teams to gather requirements and deliver analytical solutions.
Education
Summary
Experienced Data Analyst specializing in financial data analysis, reporting automation, and stakeholder collaboration with over 5 years in the industry.
Key Achievements
- Led the development of automated reporting tools, reducing manual work by 40%.
- Conducted comprehensive market trend analysis to inform strategic decisions.
- Collaborated with cross-functional teams to implement data-driven solutions.
Experience
Call Center Operations Manager
Managed outbound/inbound sales team, Optimized KPIs, Revised scripts, Handled real-time performance adjustments
Operations Manager
Managed Facebook/Instagram ads, CRM communication, Remote quotes, Digital presence, Agent supervision
Operations Manager
Handled lead generation, Webpage design, CRM tracking, OKRs, Team supervision
Senior Project Manager
Managed PM team, Escalations, KPIs, Installer routes, Permits, Cross-team communication
Customer Service Manager
Led 15 agents, Managed QA, Escalations, Reviews, Payroll, OKRs, Service coordination
Managed appointment setters, Trained team, Scheduled appointments, Improved conversion rates
Senior Supervisor
Managed sales, collections, and recovery departments, Handled 20 agents in sales, 22 in collections, and 15 in recovery, Used Salesforce CRM and RingCentral for credit checks, loan approvals, collections, skip tracing, and legal communication