Demonstrated experience with IT Support and Troubleshooting.
Demonstrated experience with IT Ticketing System Management.
Demonstrated experience with Data Backup and Recovery Solutions.
Demonstrated experience with Cybersecurity Protocol Implementation.
Demonstrated experience with Network Upgrade and Maintenance.
Professional profile
Microsoft office 2010. Microsoft office 365. Operating System Imaging. Citrix Application. Sap Application. BDS Application. Remoting to printers for setup profiles. Windows 10 operation system. Remote desktop support. Adding computers to domain
Started to support Desktop and Laptop Hardware and software. Worked under project of setting up standard bank employee to work remotely from home when Corvid 19 started at Marshal Town Simmons Street