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Customer Service and Sales Professional with 10+ years of experience
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Competencies
Handled customer inquiries via calls, emails, and chats, providing clear information and resolving issues efficiently.
Designed and executed sales strategies, managed client portfolios, and closed business deals to increase revenue.
Fidelized key accounts, monitored customer satisfaction, and maintained ongoing client relationships.
Prepared sales reports, coordinated with logistics and billing teams to ensure contractual compliance.
Provided effective communication across multiple channels, ensuring clear client guidance and issue resolution.
Education
Languages
Summary
Dedicated professional with over a decade in customer service, sales, and account management. Skilled in designing strategies, fidelizing clients, and delivering excellent service. Adept at coordinating teams and resources to meet business objectives and enhance client satisfaction.
Key Achievements
- Designed and implemented a comprehensive commercial plan aligning with corporate strategy, boosting client acquisition.
- Managed and fidelized a portfolio of strategic accounts, ensuring high customer satisfaction and service quality.
- Led sales reporting and analysis, coordinating with logistics, billing, and customer service to meet service agreements.
Experience
Asesor de servicio al cliente-Call center
Atender llamadas, correos, chats de la web empresarial y actualizaciones de datos de manera cordial y profesional., Brindar información clara y completa sobre productos y servicios de la empresa., Recibir, registrar y dar trámite a las solicitudes, quejas o reclamos del cliente., Brindar soluciones...
Director Comercial
Diseñar e implementar el plan comercial alineado a la estrategia corporativa., Fidelizar y atender clientes recurrentes de la empresa., Implementar estrategias y campañas para la captación de nuevos clientes., Realizar visitas comerciales y cierre de negocios de ventas para mejorar rendimiento y...
Ejecutiva de Cuenta
Atender y fidelizar cuentas de clientes estratégicos garantizando el cumplimiento del servicio., Elaborar reportes de ventas, visitas y proyecciones., Coordinar con logística, facturación y servicio al cliente en el cumplimiento de los acuerdos de servicios establecidos., Realizar seguimiento...