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Recruiter with 4+ years of experience in talent acquisition and candidate training
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Competencies
Specialized in full-cycle hiring, candidate assessment, and HR platforms.
Proficient in assertive and empathetic communication, facilitating candidate and stakeholder engagement.
Led language and skills development programs to improve candidate suitability for roles.
Managed candidate databases and recruitment processes utilizing ATS and platform tools.
Provided support to U.S. and Canadian users, resolving technical issues effectively.
Education
Languages
Summary
Experienced recruiter with a strong background in bilingual agent recruitment, process optimization, and candidate training programs, committed to enhancing hiring effectiveness and candidate success rates.
Key Achievements
- Managed end-to-end recruitment for multilingual agents with a 95% monthly hiring rate at Concentrix.
- Led the iLab English fluency program, assessing candidate progress and suitability.
- Implemented referral program increasing hiring efficiency by 80% at Foundever.
Experience
Recruiter MID
Managed the end-to-end recruitment process for bilingual agent profiles, achieving a 95% monthly hiring rate., Identified candidates through referral programs, social networks, and job platforms, overseeing the full selection process using ATS tools., Led the iLab course, a one-month program designed to improve candidates’ English fluency and pronunciation. Participants were reassessed at the end to measure progress and determine suitability for campaigns., Coordinated the selection process for administrative roles (Supervisor, Trainer, Quality, Workforce, SME), which included job posting, requirement collection, candidate filtering, test application, interview participation, and platform updates.
Recruiter Specialist - Track Trainee
Managed the sourcing process for bilingual agent profiles from start to finish, posting job offers on platforms like CompuTrabajo, El Empleo, and social media., Contacted candidates to provide detailed information about job opportunities, assigning them assessments and interviews with both recruiters and operations staff., Managed candidate databases, ensuring an effective 90% follow-up on applications., Conducted end-to-end hiring processes for Spanish-speaking campaigns, reviewing assessments, conducting interviews, collecting documentation, and assisting with contract signing., Implemented the referral program, allowing agents to refer acquaintances through platforms like Google Forms, increasing hiring effectiveness by 80%.
Customer Service Agent
Provided customer support to users in the U.S. and Canada, resolving technical issues with a 90% effectiveness rate., Participated in the launch of the BackOffice LOB, managing warehouse billing using specialized DMR tools., Implemented strategies to optimize information collection in billing using CMR tools, Microsoft Outlook, and Microsoft Office.