This is my profileContact via CazVidThis profile is written in Spanish
Ileana
Representante de Servicio al Cliente con amplia experiencia en banca, hospitalidad y telecomunicaciones
Contact
Competencies
Brinda atención eficaz y resolutiva a clientes en diferentes sectores y plataformas
Coordina tareas administrativas incluyendo registros, programación y manejo de inventarios
Supervisa, capacita y apoya a grupos de trabajo en entornos de hospitalidad y oficina
Gestiona con eficacia la comunicación con clientes, colegas y superiores
Education
Languages
Summary
Profesional con experiencia en atención telefónica, soporte administrativo y liderazgo de equipos en sectores bancario, hotelero y de telecomunicaciones.
Key Achievements
- Desempeñó roles en atención telefónica, cobros y soporte administrativo en varios sectores
- Lideró un equipo de 8 personas como Supervisora de Recepción en Holiday Inn Express
- Mantuvo registros de empleados, gestionó cobros y soporte en recursos humanos y atención al cliente
Experience
Call Center Representative
Telephone Customer Service Agent for a US Telecom Provider., Handling inbound calls for the Secretary of Foreign Affairs campaign., Responsible for scheduling phone appointments for Mexican nationals residing in the United States and Canada.
Call Center Representative
Call Center Representative
Telephone Collections Executive for Financial Products.
Reception Supervisor
Team Leader responsible for supervising, training, and supporting a team of 8 staff members., Scheduling, work supervision, and issue resolution., Providing exceptional guest service by addressing and resolving complaints and concerns within the hotel., Performing administrative and reception tasks to ensure seamless hotel operations.
Human Resources Assistant
Providing support with internal personnel requests., Maintaining employee records, issuing work materials, managing billing and archiving processes., Overseeing reception duties, including access control, switchboard operations, and inventory management of office supplies.
Attention Executive
Front Desk Receptionist providing direct customer service., Responsible for cash handling and Petty Cash management, inventory control of the on-site convenience store., Resolving customer complaints, ensuring exceptional guest service., Additional responsibilities include check-in/check-out procedures, billing, and overall front desk management.