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Santiago
Contact
Competencies
Experiencia demostrada en ADOBE.
Experiencia demostrada en OFFICE 365.
Experiencia demostrada en AVANCED EXCEL.
Experiencia demostrada en CRM PLATFORMS.
Education
Experience
CUSTOMER SERVICE AGENT
Maintained high levels of customer satisfaction by providing answers, solutions, and friendly, professional treatment., Understand customer needs and concerns to contribute to customer retention., Developed strong problem-solving skills, efficiently addressing customer difficulties.
CUSTOMER SERVICE AGENT
I improved communication between clients and the company by providing clear, accurate and understandable information., Worked closely with other departments to resolve complex issues and ensure a seamless experience., Maintained high levels of customer satisfaction by providing answers, solutions, and friendly, professional treatment.
CUSTOMER SERVICE (SEASONAL)
I implemented strategies to optimize productivity, I provided a broad spectrum of administrative services, such as preparing reports, creating documents and conducting investigations., I identified opportunities to improve the efficiency and effectiveness of operational processes., Management of special CRM platforms
CUSTOMER SERVICE (NIGHT SHIFT)
Provided real-time support to Amazon customers, handling inquiries about orders, payments, and products., Streamlined issue resolution, improving response times and customer satisfaction., Collected and reported customer feedback to support product and service improvements., Assisted customers with account setup, password resets, and security settings to ensure smooth access and privacy.
CUSTOMER SERVICE
Provided personalized customer support, assisting with product inquiries, orders, and returns., Guided customers through product selection to enhance their shopping experience., Resolved issues related to billing, shipping, and account access with a focus on efficiency and customer satisfaction., Handled high volumes of chats and emails while maintaining quality and brand tone., Utilized CRM tools to track interactions and ensure timely follow-ups
INTAKE SPECIALIST (PERSONAL INJURY)
Welcomed and assisted clients over the phone, ensuring a positive first impression and smooth check-in process., Collected and verified patient or client information accurately to streamline intake and registration procedures., Coordinated appointment scheduling, responded to inquiries, and provided clear information on services and procedures., Resolved administrative and scheduling issues promptly while maintaining a courteous and professional demeanor.