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Software Engineer with 5+ years in Data Analysis and Development
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Competencies
Applied JavaScript to develop interactive user interfaces and web applications.
Utilized data analysis tools to interpret and visualize complex datasets.
Managed project teams to coordinate development efforts and meet deadlines.
Designed and maintained relational databases to support application needs.
Education
Summary
Experienced software developer with a focus on full-stack development, data analysis, and team leadership.
Key Achievements
- Developed multiple web-based applications improving client workflows
- Led a team of 4 in designing a new customer management system
- Implemented data processing solutions that increased efficiency
Experience
Logistic coordinator
Coordinate logistics operations, providing real-time updates to customers and resolving issues promptly., Tracking shipments through regular check calls and the technologies available, ensuring on-time pick-ups, deliveries and customer satisfaction.
Customer Advocate
Review escalated purchase orders for delivery delays., Collaborate with vendors, manufacturers, dispatchers, and delivery teams to resolve issues., Communicated promptly with customers regarding rescheduling and offering optimal solutions for exceptional service.
Back office-Customer Risk Investigator
Review restricted PayPal accounts to assess risk and decide on lifting restrictions or terminating customer relationships to prevent company losses., Identify and restrict accounts posing risks such as collusion, circumvention, or money laundering.
Customer service representative
Handle telephone inquiries from American users regarding monthly mobile plans, connectivity issues, and information requests., Provide attentive listening, accurate information, and exceptional customer service to ensure a positive experience for all callers.
Logistics assistant
Support the administrative team by preparing statistical reports for sporting, recreational, and folklore events for review and audit by control entities., Manage musical instrument inventory, book venues for cultural events, and provide administrative assistance for event coordination.
Administrative technician
Support purchasing units by analyzing data, preparing purchase orders, soliciting bid proposals, reviewing supplier contracts, and validating supporting documentation for goods and services requisitions.