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Santiago

Operational Assistant

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Bogotá, Bogota D.C., Colombia
Open to remote
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Competencies

Data AnalysisExpert

Applied advanced data analysis techniques to interpret large datasets and inform strategic decisions.

Financial ModelingAdvanced

Built financial models for forecasting and valuation, supporting key investment decisions.

SQLAdvanced

Utilized SQL to extract, manipulate, and analyze data from relational databases.

Data VisualizationIntermediate

Designed dashboards and visual reports using tools like Tableau for better data comprehension.

Microsoft ExcelExpert

Created complex spreadsheets, models, and automation macros to streamline data processes.

Education

High School diploma
INEM JULIAN MOTTA SALAS
Completed 2021
Software Engineering
USCO- UNIVERSIDAD SURCOLOMBIANA
Completed paused

Summary

Experienced Data Analyst with over 5 years in financial services, proficient in data analysis, modeling, and visualization to support strategic decision-making and operational efficiency.

Key Achievements

  • Developed comprehensive financial models that improved analysis efficiency by 20%.
  • Led a team to implement a new data reporting system, reducing report generation time by 30%.
  • Created dashboards and visualizations that enhanced decision-making processes for management.

Experience

Operational Assistant

L2 Design
Jul-2022 - Jun-2023

Client Communication and Relationships: I interacted kindly with clients. My goal was a positive experience, from start to finish. This meant actively listening to needs. I empathetically resolved concerns. I also maintained clear, consistent communication. My focus was always building trust. I ensured clients felt valued and well-informed., Schedule and Logistics Management: This involved coordinating client times. I also aligned team and specialist availability. This task demanded excellent organization. Attention to detail was crucial to prevent conflicts. It also optimized workflow. I managed order review and tracking. I ensured materials and services were ready on time for each project phase., Procurement and Data Administration: My role also encompassed procurement management, which involved researching suppliers, negotiating prices, and ensuring the timely and cost-effective acquisition of materials. Additionally, I managed client information, maintaining accurate and confidential records crucial for planning and personalizing services, while guaranteeing privacy and accessibility when needed., Material Quality Control: A fundamental aspect of my work was material quality review. I oversaw that received products met required standards and project specifications. This vigilance was vital to ensure the durability, aesthetics, and safety of remodels, directly contributing to the company's reputation and long-term client satisfaction.

Sales representative

Asurion
Feb-2024 - ago-2024

Friendliness and Customer Connection: My biggest strength was connecting with customers. I always treated them with friendliness and empathy, building trusting relationships. My goal was for every customer to feel valued and heard. This helped me offer effective solutions, leading to repeat sales and loyalty., Sales and Persuasion Capability: I consistently demonstrated strong sales capabilities. I didn't just present products; I understood how to highlight their value. Using clear, persuasive communication, I guided customers. I helped them make informed purchasing decisions. My aim was to educate, not just sell., Technical and Human Service: My job required excellent service on two fronts: technical and human. I had deep product knowledge, allowing for effective technical support. At the same time, I always maintained a warm, professional demeanor. This blend of technical expertise and human warmth ensured efficient solutions and a positive impression in every interaction.

Medical Interpreter

Bilingual
Feb-2025 - Abr 2025

Rapid Learning and Medical Knowledge Acquisition: A core strength was my speed in learning medical information. I quickly mastered vast knowledge. This included muscles, organs, diseases, and medical terminology. My rapid learning bridged communication gaps effectively. No detail was lost or misunderstood., Precision and Professionalism in Interpretation: My focus was always on speed and accuracy in interpretations. I conveyed complex medical conversations precisely. I also ensured efficiency. Maintaining high professionalism was paramount. I handled sensitive information with discretion. Integrity built trust among all involved parties., Gentle and Empathetic Communication: I prided myself on my gentle and kind approach. This applied to both doctors and patients. I understood the vulnerable nature of medical interactions. I communicated with empathy and respect. My compassionate demeanor eased patient anxiety. It also facilitated clear, effective exchanges. This led to a more positive healthcare experience for everyone.

Customer Retention Agent

Intouch
Abr-2025 - present

Skills

Data AnalysisFinancial ModelingSQLData VisualizationMicrosoft Excel
Published on CazVid - May 17, 2026
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