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Santiago
Regional C-Pmo Lead
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Competencies
Experiencia demostrada en Project Management Framework.
Experiencia demostrada en Risk Management.
Experiencia demostrada en Operational Transformation.
Experiencia demostrada en Digital Transformation.
Education
Languages
Summary
Regional C-Pmo Lead buscando nuevas oportunidades
Experience
LATAM Project Manager
Designed and implemented Holcim ABS's project management framework for internal and regional initiatives, strengthening structuring criteria, governance, tracking, risk management, and executive visibility.. Managed the project portfolio and participated in initiative prioritization, enabling executive tracking, risk and dependency management, escalation, and decision-making.. Led business integrations in Peru, Costa Rica, Guatemala, Argentina, and Mexico, coordinating workstreams and cross-functional teams from planning through transition and stabilization.
Strategy & Operations Consultant
Advised organizations on operational transformation, operating model redesign, and governance strengthening; designed execution frameworks, KPIs, roadmaps, and impact-tracking mechanisms.
Senior Project Manager
Led end-to-end digital transformation programs using agile and hybrid models, managing scope, schedule, risks, stakeholders, cross-functional coordination, and budget discipline in high-criticality projects.
Project Manager
Managed digitalization, automation, and technology-enablement projects in a regulated banking environment, coordinating scope, requirements, stakeholders, and execution across business and technology teams, including a new tool for collections processes.
Operations Manager - SIMM
Led a direct team of up to 60 people in the operation and transformation of Medellín's Intelligent Mobility System, with responsibility for operational, technology, and service performance.. Drove data-based decisions and anticipation of customer needs that contributed to 42% annual revenue growth, 25% cost reduction, 70% database optimization, and a 15% increase in technology availability.. Strengthened coordination across operations, technology, and customer service, improving continuity, responsiveness, and executive visibility.
Digital Transformation Manager
Created and developed transformation capabilities to structure initiatives, prioritize opportunities, and accelerate cross-functional decision-making.. Used customer complaint/request (PQRS) analytics and operational data to identify friction points, redesign internal processes, and enable new service and collection channels; reduced operating times by 80% and implemented a KPI system that contributed to a 20% increase in customer satisfaction.
Senior Strategy Consultant
Defined 50+ KPIs and led 20+ operational projects for public and private organizations, achieving a 50% reduction in response times, expanded coverage, and improvements in costs and cycle times.
Process Specialist
Implemented an enterprise-wide performance indicator system and led the quality plan that supported NTCGP 1000 and ISO 9001 certification in 2014, strengthening control, continuous improvement, and institutional management.