Experienced in developing training programs, evaluating employee performance, and researching innovative teaching methods across corporate and educational sectors.
Assessed employee skills and performance to identify growth areas and inform training initiatives.
Created and managed training and onboarding programs to address skill gaps and optimize employee readiness.
Researched and integrated innovative teaching strategies to enhance educational and training effectiveness.
Coordinated patient services ensuring timely care and improved service delivery in healthcare settings.
UnifyCX
Evaluate employee performance to gauge where skills are lacking., Create training programs to address skill gaps in employees., Prepare learning materials for programs., Develop onboarding programs for new employees., Conduct surveys to gauge the effectiveness of programs., Research new teaching...
Anchora
Ensure that all patients receive services with a scheduled caregiver., Review attendance on a daily basis., Assist with pre billing tasks when required., Cover coordinators in all related tasks when needed., Receive feedback from both patients and caregivers to improve the services offered.
Sutherland Global Services
Evaluate employee performance to gauge where skills are lacking., Create training programs to address skill gaps in employees., Prepare learning materials for programs., Develop onboarding programs for new employees., Conduct surveys to gauge the effectiveness of programs., Research new teaching...
Teleperformance
Mathematician
Diploma in Pedagogic Strategies on Undergraduate Studies
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Led teams, formulated targets, and optimized procedures to motivate staff and improve performance metrics.
Assist in the formulation of targets for individuals and teams., Hire and onboard new employees., Answer questions from staff and provide guidance and feedback., Anticipate escalation and take over calls when needed., Devise ways to optimize procedures and keep staff motivated., Measure performance...
Sykes Colombia
Identify areas where technical solutions would improve business performance., Consult across business operations, providing mentorship, and contributing specialized knowledge., Recommend technical solutions to the Operations Management.
Colegio Nuestra Señora De Las Mercedes
Planning and preparing lessons., Encouraging student participation., Researching and developing new teaching materials., Research and implement new teaching methods., Marking student work and recording performance., Setting assessments and overseeing examinations., Providing learners with...