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Customer Support Specialist with 10+ years in Service & Tech Industry
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Competencies
Handled customer inquiries and resolved issues across various service domains, ensuring high satisfaction.
Utilized effective communication skills to convey product information, mediate between clients and services, and document interactions.
Provided technical assistance for product and service troubleshooting, including tech support and profile moderation.
Managed client coverage details, verified information, and supported warranty services.
Handled multiple customer interactions simultaneously while maintaining service quality.
Education
Languages
Summary
Customer service professional with over 10 years of experience in tech assistance, profile moderation, and coverage management across diverse industries.
Key Achievements
- Provided multi-channel technical assistance and customer support at Asurion, managing diverse client inquiries.
- Collaborated in profile moderation for a major social network, identifying over 3,500 account anomalies through facial feature comparison.
- Supported U.S. health consumers at Optum by resolving coverage questions, managing documentation, and verifying client details.
Experience
Premier Support Solutions Representative
Provided exceptional tech assistance and customer support by addressing inquiries and resolving issues for diverse clientele., Utilized strong communication skills to effectively convey product information and service solutions., Managed multiple customer interactions simultaneously while...
Content Moderator
Collaborated in the moderation of profiles and secondary accounts created in a recognized social network., Distinguished between more than three thousand five hundred accounts created to find the original account through a comparison between profiles., Identified and compared distinctive facial...
Senior Customer Service
In charge of making acquired coverage effective., Resolved questions about coverage and benefits., Intercepted documents and files lost in the US courier service., Managed consumer information at their convenience to confirm details with the client., Provided support to American consumers of health...
Administrative Support
Offered Canadian consumers extended warranties for their appliances., Mediated in the planning of visits scheduled by the client for the consumer at his home., Mediated between the client and the consumer, seeking to reach agreements to activate the products purchased and guarantee them.