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Logistics Coordinator with 5+ years of supply chain & customer service experience
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Competencies
Managed daily logistics operations, tracking and coordinating cargo movement and delivery timelines.
Resolved utility billing inquiries through empathetic communication and active listening via telephone.
Conducted market research for e-commerce sales, analyzed costs, and supported documentation and operational tasks.
Proficient in SAP Cloud for Customer, Microsoft Excel, Power BI, and electronic invoicing processes.
Designed and implemented standard operating procedures to ensure service quality and process consistency.
Education
Languages
Summary
Dedicated logistics coordinator and customer service specialist with comprehensive experience in supply chain operations, client relations, and data management. Skilled in optimizing processes, market research, and technical tools to support organizational growth and efficiency.
Key Achievements
- Standardized and optimized freight management resources, improving team performance.
- Designed SOPs for customer account management, ensuring consistent service levels.
- Supported company's growth by identifying new markets and building overseas partnerships.
Experience
Billing Specialist
Resolution of customer inquiries via telephone related to utility service billing issues though empathy and active listening., Usage of SAP Cloud for Customer (C4C) to access customer data and provide an adequate solution for each individual case.
Logistics Coordinator
Coordination and monitoring of daily logistics operations in both oversees and inland transportation., Kept track of orders (containers) and notified customers of status or potential delays as part of the delivery coordination process., Electronic invoicing of cargo movements (drayage)., Crucial...
Foreign Trade Assistant (internship)
Elaboration of market research to sell on E-commerce platforms (Amazon and eBay)., Quoting of storage, transportation and sale costs within each platform., Support in documentation and operations of other areas inside the company., Contributed to the company's overall growth by identifying...