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Customer Service & Education Specialist with diverse experience
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Competencies
Provided front desk services, handled reservations and guest inquiries.
Designed and delivered personalized English lessons focusing on conversational and grammatical skills.
Utilized assertive communication to interact effectively with guests, students, and team members.
Collaborated with colleagues and residents during hostel operations and volunteer activities.
Engaged in debates on social and political issues, honing reasoning and discussion skills.
Education
Languages
Summary
Dedicated to providing excellent guest experiences and effective educational support through strong communication and teamwork skills.
Key Achievements
- Managed guest check-ins, reservations, payments, and complaints at La Familia Hostel.
- Designed and executed personalized English classes, supporting student progress.
- Participated in academic debates, developing critical thinking and argumentation skills.
Experience
Receptionista
Realización de check-ins y check-outs a huéspedes nacionales e internacionales., Utilización de herramientas virtuales e informáticas para el buen funcionamiento del Hostel., Gestión de reservas, cancelaciones y modificaciones., Brindar información sobre la ciudad, transporte, tours y actividades.,...