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Compliance Transactions Analyst at Ria Money Transfer
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Competencies
Experienced in resolving customer issues efficiently, ensuring satisfaction through technical troubleshooting and support.
Skilled in reviewing financial transactions and customer documentation to ensure adherence to legal and regulatory standards.
Proficient in managing customer relationship management tools and remote work systems to optimize workflow.
Handled logistics and administrative tasks, supporting organizational operations across various roles.
Education
Languages
Summary
Dedicated professional with over 8 years in customer service, compliance, and technical support roles. Proven ability to ensure transaction security, streamline processes, and deliver exceptional service in dynamic environments.
Key Achievements
- Reviewed and approved digital money transactions, ensuring compliance with legal regulations and safeguarding company operations.
- Streamlined customer documentation review processes, improving efficiency and reducing compliance errors.
- Managed CRM and WFH systems to enhance transaction monitoring and customer service delivery.
- Provided technical support and troubleshooting for internet, cable, and online platforms, improving user experience.
Experience
Customer Service and Technical Support Representative
Logistic Personal Assistance
Compliance Transactions Analyst
Review and approval of digital money transactions., Collection and review of customer documentation through online platforms to comply with terms, conditions and law regulations to guarantee the security of a money transfer., Working with different departments on risk analysis to review customer's accounts and take reasonable measures based on the information obtained through an investigation.
Leasing Coordinator
Managed website shopping troubleshooting for Kohl's store and credit card customer service assistance., Provided technical support assistance and troubleshooting of internet and cable services for AT&T Uverse., Worked closely with the Logistics Senior Director and team, providing support in managing complex calendars, scheduling meetings, and ensuring smooth communication across leaders., Assisted in creating, distributing, and tracking electoral propaganda materials, ensuring timely and accurate delivery., Involved in program participation, handling time-sensitive logistics, worker payments, and maintaining high attention to detail in all tasks., Played a key part in ensuring the efficient flow of information and resources, contributing to the execution of logistical operations and initiatives.