Sasha - Customer Service & Administrative Professional with 5+ years experience

Experience in resolving customer issues, managing inquiries via email and chat, and maintaining customer relationships.

Proficient in document organization, data entry, database management, and coordinating with agencies.

Handled sales assistance, managed cash transactions, and upsold services to maximize occupancy.

Skilled in Google Drive, Microsoft Office, and AI tools like ChatGPT and Grammarly for document drafting and editing.

Provided personalized sales assistance and customer support., Managed daily cash transactions and financial records., Handled customer inquiries via WhatsApp and email, ensuring prompt responses., Maintained post-sales relationships to enhance customer retention.

Managed and organized medical aid request applications for individuals in need., Processed and submitted applications to the capital city for approval., Maintained an Excel database tracking application statuses., Coordinated with applicants and government agencies to ensure document accuracy.

Managed hotel reservations, guest check-ins, and customer inquiries., Promoted and upsold hotel rooms to maximize occupancy., Handled billing, cash transactions, and resolved customer complaints., Organized administrative records and coordinated with different hotel departments., Promoted to branch supervisor within a year, overseeing staff and daily operations.