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Customer Support Specialist with diverse skills in e-commerce support
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Competencies
Applied comprehensive support techniques to assist sellers in resolving account and listing issues at Amazon.
Effectively communicated with sellers and internal teams to resolve escalations and provide clear guidance.
Conducted research to diagnose issues faced by sellers, facilitating accurate escalation and support.
Collaborated with associates and support teams to handle seller inquiries and improve case management.
Managed multiple support cases efficiently, prioritizing tasks to maintain timely resolution.
Education
Languages
Summary
Dedicated support professional with experience in Amazon's seller support, skilled in issue resolution and communication.
Key Achievements
- Provided specialized support to Amazon sellers for listing management and issue resolution.
- Conducted research to identify and escalate seller support cases, improving case handling efficiency.
- Handled escalation contacts using effective communication to resolve seller issues.
Experience
CRS Agent
Provided specialized support to sellers to list items on Amazon, manage their products and other issues related to their selling activities such as helping them update product detail pages, processing reimbursements for fulfilled by Amazon listings and handling Brand Registry related contacts., Conducted research to identify issues when the first contact line associates needed assistance to handle a case for seller support., Handled escalation contacts for seller support, using effective communication and contact resolution skills to address selling partners issues., Handled basic Selling Partner questions regarding account set up, listing creation, Fulfilled By Amazon listings and Product detail page inquiries.