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Competencies
Demonstrated experience with Leadership and team management.
Demonstrated experience with Time management and organization.
Demonstrated experience with Multitasking.
Demonstrated experience with Customer service and sales.
Demonstrated experience with KPI tracking and analysis.
Education
Languages
Experience
Logistics Coordinator
Optimize delivery times through efficient planning of routes and logistics processes., Reduce operational costs by improving coordination and resource management., Establish and maintain constant communication with suppliers and clients to ensure compliance with deadlines and quality standards., Monitor transportation and distribution processes to guarantee traceability and operational efficiency.
Team Leader
Supervise and coordinate a team of agents in customer service campaigns, ensuring daily and monthly goal achievement., Implement strategies aimed at improving team performance and productivity., Provide continuous training and feedback to team members to enhance their skills and performance., Monitor and track key performance indicators (KPIs) to ensure operational efficiency., Manage conflict resolution and support complex customer cases, ensuring high satisfaction levels.