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Customer service representative
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Competencies
Extensive experience implementing dynamic functionalities in web applications.
Utilized React to build and optimize user interfaces for multiple projects.
Designed and integrated RESTful APIs to facilitate data exchange between client and server.
Developed and maintained database schemas and queries for data management.
Managed code versions and collaborated with teams through Git repositories.
Education
Summary
Dedicated software engineer with expertise in front-end and back-end development, focusing on delivering scalable web applications.
Key Achievements
- Led the development of a customer portal increasing user engagement
- Contributed to multiple successful project releases within tight deadlines
- Collaborated with cross-functional teams to deliver feature enhancements
Experience
Customer service representative
Provided services for realtor.com for potential customers that were prospecting to acquire properties on the US and canada, Analisis of customer's credit score and providing advise on possible credits, Cold calling more than 300 calls per work day
Customer service representative
Provided blended support for the Disney+ app and hulu , including tech , retention and general inquiries, Troubleshoot various errors between devices and applications, According to customer's needs provided complementary services to retain clients, Advised on multiple plans and gave guidance on available features, Multitasking between multiple chats , chats/calls
Logistics coordinator
Logistics coordinator for FTL and FTL reefer loads across the US, Provided afterhours coverage for Evans transportation and Johanson transportation including track and trace for over 200+ loads per shift, Maintained SOP's for various customer including CAT , aldi's , Wholefoods and Costco, Allocated pickup and delivery appointments and ensured timely response to customers, Supplied on call duty for any loading issues as well as incidents on the road