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Sebastian
Customer Service Manager with 10+ years in BPO industry
Video resume
Customer service expert
I have been working closely with BPO's for more than 10 years so far. I'd love to have a new challenge where I can develop my skills and help others! I love adding value to my environment so I'm very perfectionist.
Contact
Medellín, Departamento de Antioquia, Colombia
Open to remote
Available on CazVid
Competencies
Customer ServiceExpert
Handled customer interactions, ensuring satisfaction and issue resolution.
Team LeadershipIntermediate
Supervised and trained team members to improve service quality.
BPO OperationsAdvanced
Worked closely with BPO operations, gaining comprehensive industry knowledge.
Interdepartmental CollaborationIntermediate
Engaged with various departments to streamline processes and enhance customer experience.
Summary
Experienced BPO professional with over 10 years in customer service and team management, seeking new challenges to develop skills and add value.
Key Achievements
- Progressed from Customer Service Representative to Customer Service Manager
- Collaborated with multiple departments within BPOs
- Gained extensive experience in customer service and team leadership
Skills
Customer ServiceTeam LeadershipBPO OperationsInterdepartmental Collaboration
Published on CazVid - Jul 3, 2025