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Sebastian
Virtual Assistant to CEO Remote
Contact
Competencies
Experiencia demostrada en Appointment Setting.
Experiencia demostrada en Cold Calling.
Experiencia demostrada en Lead Qualification.
Experiencia demostrada en Objection Handling.
Experiencia demostrada en Pipeline Management.
Education
Languages
Summary
Virtual Assistant to CEO Remote buscando nuevas oportunidades
Experience
Sales Development Representative & Closing Specialist
Spearhead international B2B lead generation and qualification campaigns targeting high-intent decision-makers.. Manage end-to-end CRM sales pipelines, conducting hot lead follow-ups that increased scheduled discovery calls and conversions.. Conduct high-volume inbound and outbound call transfers while executing retention and collection strategies.. Navigate sensitive healthcare and casework environments, ensuring precise data entry and strict adherence to protocol.
Customer Retention & Account Specialist
Handled 80+ daily inbound and outbound interactions for US-based energy accounts, consistently achieving top satisfaction scores.. Managed billing inquiries, collections, and objections to preserve account contracts and maximize customer retention.. Maintained 100% CRM data accuracy by logging interaction records, account status updates, and resolutions in real time.
Customer Service & Sales Representative
Operated in a high-volume call environment, executing outbound sales initiatives and assisting inbound clients.. Identified customer pain points to pitch value-add services, upselling products while maintaining high productivity metrics.. Ensured seamless account management by maintaining clean CRM interaction logs and standardizing documentation.
Account Executive & Insurance Specialist
Promoted and upsold specialized insurance plans, consistently meeting and exceeding monthly upsales targets.. Coordinated directly with US healthcare providers, hospitals, legal firms, and financial institutions to verify benefits and process patient records.. Managed confidential patient information in compliance with privacy regulations and strict organizational guidelines.
Beneficiary Operations & Data Specialist
Conducted initial intake interviews and qualified candidates for national hearing-aid donation programs.. Digitized, updated, and verified beneficiary records across internal data management systems with zero error tolerance.. Executed targeted outbound call campaigns to deliver program updates, selection results, and follow-up support.