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Customer Service & Sales Specialist with 5+ years in Telecom & Gaming
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Competencies
Used in customer interactions to clarify issues, provide solutions, and build rapport.
Applied to understand customer needs and provide tailored support and product recommendations.
Utilized to identify opportunities, upsell, and cross-sell products at AT&T, enhancing revenue.
Managed multiple communication channels effectively while addressing diverse customer needs.
Education
Languages
Summary
Experienced in providing exceptional support and sales in fast-paced environments at Nintendo and AT&T, specializing in communication, troubleshooting, and customer engagement.
Key Achievements
- Provided multi-channel support at Nintendo, resolving technical issues and enhancing customer satisfaction.
- Guided customers at AT&T in selecting suitable mobile plans and services, leading to increased upselling opportunities.
- Demonstrated proficiency in effective communication, active listening, and multitasking across roles.
Experience
Customer Service Representative
Provide support to customers by addressing inquiries, Resolve technical issues, Offer solutions related to Nintendo products and services, Assist customers through various communication channels, including phone, email, and live chat.
Sales Agent
Assist customers through online chat by guiding them in choosing the best mobile plans, devices, and services to meet their needs, Proactively engage with customers, identifying opportunities to upsell or cross-sell products, while maintaining a focus on delivering tailored solutions.