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Customer-Focused Business Owner with 10+ years of diverse role experience
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Competencies
Created and managed social media content and strategies to boost engagement.
Handled inquiries via chat and email, providing accurate and efficient support.
Developed engaging copy and messaging for marketing and social platforms.
Managed operations, logistics, and strategy development for a small entertainment business.
Utilized SEO, SEM, and analytics to support marketing initiatives and content optimization.
Education
Languages
Summary
Experienced in social media management, customer support, and business operations, with a strong focus on content creation, digital marketing, and team collaboration across various industries.
Key Achievements
- Managed daily operations, social media, and business strategies for Play On Juegos
- Developed social media strategies and content for Fundación Ambulante Colombia
- Ensured client satisfaction and accurate project delivery as Jr. Account Executive
Experience
Owner & Administrator
Oversaw daily operations of a customer-focused entertainment business, managing both customer interactions and business logistics., Developed and executed business strategies, including purchasing and maintaining arcade machines, requiring attention to detail and problem-solving., Managed social...
Social Media Management (Intern)
Managed social media accounts, creating engaging copy and content to promote the foundation’s activities and mission., Developed social media strategies to increase visibility and engagement with followers.
Account Executive Jr.
Managed client communications and project delivery, ensuring accuracy and consistency in all advertising materials., Analyzed marketing data and provided feedback to improve content for target audiences., Collaborated with creative teams to ensure that all produced content met client standards and...
Customer Service Agent – Chat & Email
Processed customer inquiries via chat and email, analyzing and responding to concerns with accuracy and efficiency., Monitored and assessed written communication to ensure clarity and appropriate tone, similar to the review and feedback needed for AI-generated content., Utilized data tools to track...