Dedicated professional with over 5 years in customer service and language education. Skilled in managing high-volume operations, developing educational content, and executing sales strategies. Fluent in English and Spanish, proficient in Microsoft Office, and adept at cross-team coordination.
Handled large-scale customer interactions, resolving issues and improving satisfaction scores.
Developed lesson plans and taught English across varied age groups, enhancing student language skills.
Coordinated between multiple departments to facilitate smooth operations and customer satisfaction.
Executed sales tactics within memberships and retail sectors, achieving set performance metrics.
Global Fidelis
Manage high-volume call center operations specializing in membership administration and refund processing., Execute sales strategies for memberships and retail, consistently achieving performance targets., Coordinate cross-functional communication to ensure seamless problem resolution and customer...
Alianza Idiomas
Developed comprehensive lesson plans and educational materials for diverse age groups (children to adults).
Associate Degree in Translation
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Utilized Word and Excel for report generation, documentation, and content planning.
