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Recovery Specialist with 5+ years in debt collection and client relations
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Competencies
Handled diverse portfolios for commercial and consumer debts, implementing effective recovery strategies.
Provided quality service, managed client satisfaction, and maintained ongoing client relationships across roles.
Established effective communication channels quickly and maintained dialogues with clients and team members.
Conducted cold calling, follow-ups, and client outreach to generate opportunities and maintain accounts.
Proficient in Microsoft Office and bilingual in English and Spanish, supporting diverse communication and documentation tasks.
Education
Languages
Summary
Experienced recovery specialist and client relation manager with a background in debt collection, customer service, and sales. Skilled in communication, problem-solving, and creating effective client solutions across diverse industries.
Key Achievements
- Worked with different types of collections portfolios for commercial and consumer debts
- Established communication within a week and set payment plans within a month at Pure Capital Group
- Managed client relationships and designed marketing materials as Service Supervisor at Express Colors
Experience
SENIOR RECOVERY SPECIALIST
Worked with different type of collections portfolio for commercial and consumer debts, Strived to establish communication within a week and recover or set a payment plan within a month.
ASSISTANT MANAGER
Made sure the customers were receiving the best service possible, On top on our reps and service, Always open to ideas and feedback from our staff to better the environment for staff and customers.
SERVICE SUPERVISOR
Took orders, Designed flyers and business cards, Was direct contact for several clients with the goal to keep them and obtain new prospects through their experience with us.
Cold calling sales outbound calls, Customer service, Made follow up calls.
Cold calling sales outbound calls, Customer service, Made follow up calls.