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Sergio
Customer Service Professional with diverse experience across finance, gaming, and manufacturing
Contact
Competencies
Engaged with customers to resolve inquiries and disputes related to financial products.
Provided technical assistance and support to users in a customer service capacity.
Ensured quality standards in manufacturing and contributed to quality procedures documentation.
Translated documents between English and Spanish to facilitate communication.
Developed reports to document quality procedures and assist in quality assurance processes.
Education
Languages
Summary
Experienced in customer support, technical assistance, and quality assurance across multiple industries, with a proven ability to adapt and deliver reliable service.
Key Achievements
- Handled credit and debit card insurance inquiries and disputes at Equifax.
- Provided technical support to diverse customer segments at Equifax.
- Assisted in quality assurance and documented quality procedures in the manufacturing sector.
Experience
FanDuel Customer Service Agent
Customer Service Representative
Credit and debit card insurance inquiries and disputes, Technical Support
Laboratory Assistant
Quality assurance of produced materials, Report Builder of Quality procedures, English – Spanish Translator