This is my profileContact via CazVidSergio
Customer Service & Advocacy Professional with 7+ Years in Call Center Environments
Contact
Guatemala City, Guatemala, Guatemala
Available on CazVid
Competencies
Customer ServiceExpert
Proven ability to address client needs effectively, ensuring positive experiences and fostering loyalty.
Client EngagementAdvanced
Skilled in building rapport with clients to improve satisfaction and retention rates.
TeamworkIntermediate
Experience collaborating within diverse teams to achieve common goals in fast-paced environments.
CommunicationAdvanced
Effective communicator with ability to convey information clearly and resolve issues efficiently.
Education
Certification
INTECAP
2016
Certification
Instituto Evangèlico America Latina
2015
Diploma
AMENA
2015
Diploma
INTECAP
2014
Diploma
INTECAP
2014
Diploma
Instituto Nacional de Educación Básica INEB
2012
Diploma
Escuela Urbana Mixta Estados Unidos De América JV
2009
Languages
English
French
Spanish
Summary
Dedicated professional with extensive experience in customer service, client engagement, and healthcare advocacy. Proven track record of improving client satisfaction and retention through effective communication and teamwork.
Key Achievements
- Provided dedicated healthcare advocacy support at Everise, enhancing client satisfaction and retention.
- Delivered exceptional customer service at FedEx, ensuring timely issue resolution and client loyalty.
- Led customer engagement initiatives for DirecTV & AT&T, contributing to increased sales and retention.
- Consistently maintained high client satisfaction through effective communication and problem-solving skills.
Experience
Healthcare advocate representative for Humana insurance
Everise call center
2024 - 2025
Customer Service Representative for FedEx
Everise call center
2018 - 2024
Sales and Retention representative for DirecTV & AT&T
Atento call center
2017 - 2018
Carpenter assistant
Carpentery FYNO
2016 - 2017
Farmer
my parents' business
2014 - 2015
Skills
Customer ServiceClient EngagementTeamworkCommunication
Published on CazVid - Jun 2, 2026