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Customer Service & Technical Support Specialist with 9 years of experience
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Competencies
Utilized communication, empathy, and active listening to address customer needs and resolve issues effectively.
Handled technical inquiries related to telecom services, troubleshooting, and support via chat and call channels.
Applied analytical skills to resolve customer issues promptly, ensuring satisfaction and retention.
Provided clear, effective communication in customer service interactions, team collaborations, and technical troubleshooting.
Demonstrated understanding and patience in handling diverse customer concerns, fostering positive experiences.
Education
Summary
Dedicated professional with 9 years of experience in customer service and technical support across telecom and insurance sectors. Skilled in communication, problem-solving, and empathy, with a proven track record of enhancing customer satisfaction and resolving complex issues.
Key Achievements
- Provided customer service and technical support for multiple telecom brands at Allied Global, handling diverse inquiries via chat and calls.
- Assisted with general questions, problem solving, and claim resolutions at Assurant for 4 years, ensuring customer satisfaction.
- Developed strong communication, empathy, problem-solving, and active listening skills across roles, contributing to effective customer interactions.
Experience
Customer Service and Technical Support Agent
5 year experience in customer service and tech support for Tracfone, Net10, Safelink, Straight Talk and Qlink via chat and calls.
Chat Support Representative
4 year experience working for Assurant by assisting customers with general questions, problem solving and claim resolutions.