Sergio - Logistics Coordinator with 3+ years of supply chain and customer service experience

Bogotá, Bogota D.C., Colombiaen

Coordinated logistics operations ensuring on-time, cost-effective deliveries and compliance with customs and transportation laws.

Supported business workflows by leveraging Microsoft Office tools to streamline processes and improve operational accuracy.

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Summary

Detail-oriented logistics professional with over 3 years of experience managing supply chain operations, coordinating shipments, and delivering bilingual customer support. Skilled in regulatory compliance, documentation, and using dispatch software to optimize workflows.

Video Resume

Key Achievements

Provided bilingual customer support, managing inquiries efficiently with high satisfaction scores and tracked performance metrics for continuous improvement.

Skills

Logistics CoordinationExpert

Handled shipment planning, real-time tracking, document verification, and regulatory compliance to ensure seamless supply chain operations.

Customer ServiceAdvanced

Provided bilingual support via phone and chat, resolving customer issues professionally and maintaining high satisfaction levels.

Technical SkillsAdvanced

Proficient in Zendesk, Freshdesk, and Microsoft Office suite for workflow efficiency and effective customer and logistics management.

Analytical ThinkingAdvanced

Utilized problem-solving and analytical skills to monitor shipments, identify fraud risks, and resolve logistical issues swiftly.

Experience

Logistics Coordinator

Lean Solutions Group

SEPT 2021 - OCT 2025

Coordinated with logistics and supply chain teams via phone and chat to ensure on-time and cost-effective delivery of goods and services, Brings strong analytical thinking, accuracy, and problem-solving skills to planning load schedules, monitoring real-time shipment updates, and resolving issues...

Customer Care Representative (Phone, Chat)

Teleperformance

MAR 2019 - JUN 2021

Provided high-quality customer support to international drivers via phone and live chat, ensuring prompt and accurate responses in both English and Spanish, focusing on customer satisfaction., Proficient in using Zendesk and Freshdesk for multichannel customer support and efficient ticket...