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Sergio
Especialista en marketing con más de 10 años en digitales y estrategias de crecimiento
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Competencies
Planifica y ejecuta campañas publicitarias en plataformas digitales para maximizar resultados.
Diseña y supervisa contenidos orientados a fortalecer la presencia en línea de la marca.
Coordina y motiva equipos de trabajo para alcanzar objetivos integrados en proyectos digitales.
Utiliza herramientas analíticas para evaluar el rendimiento y ajustar estrategias.
Education
Summary
Especialista en marketing digital con más de 10 años de experiencia en campañas, contenidos y liderazgo de equipos. Enfocada en lograr resultados efectivos mediante estrategias innovadoras.
Key Achievements
- Coordinar y ejecutar campañas digitales que mejoraron la visibilidad de la marca
- Desarrollar habilidades en gestión de proyectos y liderazgo de equipos multidisciplinarios
- Ampliar el alcance del contenido a través de diversos canales y formatos
Experience
MAINTENANCE/IT
Keep the computers in good shape, Install new stations for the agents, Manage some administrative tasks like onboard and offboard staff on the system(s), Handle credentials and accesses, passwords, Load prices on to the system
OPI/VRI agent
Receive calls from the clients around the U.S. where the patients/clients were unable to communicate on the targeted language (English), Translate the conversation both ways the most accurate possible due to idiom/regionalism that may generate a language barrier, Keep myself updated on the terminology on the different procedures that evolve/appear day to day, Have knowledge of the terminology used on courts, tribunals and law firms
Associate/CSR
Receive calls from potential customers looking for a house, Process their information like credit score, credit history, the type of house that they were looking for, Contact the potential customer with a local broker to show the properties if there was anything available
customer service agent senior
Provide the customer with the prices and availability of auto parts on the different stores around the United States, Check the warranties, Sell parts over the phone, Place parts on hold, Give trustworthy advice based on our parts knowledge, Advise them about the different services that we offer on the stores
Surveillance agent
Check luxury and imported vehicle lots highly valuable by surveillance security system cameras, Access the site where the alert was detected and check the records and the live cameras, Communicate to the intruders that the area was restricted and request them to leave the place, Get in touch immediately with the emergency services advising them of the situation
Driver
Safely drive and transport the people to their destinies in time, Take the best route available saving time for the passengers, Chat with them making them feel comfortable
Customer Service/Sales/Manager
In charge of the craft shop, Get the materials we use at the best price/quality rates, Hiring personnel, Place orders for the customers, Make deals with new incoming customers, Call somebody to fix it if something fails in the facilities, Payrolls, payments to providers, Improving procedures, Checking the quality of the crafted pieces
CUSTOMER SERVICE REPRESENTATIVE
Customer attention in different areas such as billing, technical support, sales, training, DirecTV account verification, technical support, billing, service information, Stream energy account verification, new accounts, reinstallation of services, transfer services, payments, billing, account cancellations, address updates, First data validation of banking information, transactions approval with credit/debit cards and checks
Agent
Safeguard the people’s integrity in a residential (private) area, Monitor the area using security cameras around the neighborhood, Protect the integrity of different business such as pawnshops and banks
SALESMAN
Sales in detail to the stores owners of the Phillip Morris products and brands, Opening of new sales routes for distribution, Encouraging the promotions of the brands and the incursion of the new products
ASOCIATE
Clean my designated area, Exhibit the merchandise, Update the prices on the merchandise every day, Order merchandise that were run out, Help the customers
ASOCIATE
Make the sandwiches, Clean and disinfect the area during the day, Prepare the supplies for the next day, Help the other Associates to clean the restaurant at the end of the shift