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Sales and Customer Service Professional with diverse experience in Johannesburg
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Competencies
Skilled in understanding customer needs and delivering accurate, helpful solutions to enhance satisfaction.
Exceptional verbal and written communication skills, facilitating effective interactions across departments and clients.
Capable of prioritizing tasks efficiently to meet deadlines in dynamic work environments.
Proven ability to collaborate effectively within diverse teams to achieve common goals.
Education
Languages
Summary
Dedicated professional with experience in sales, customer support, and administrative roles. Adept at building client relationships, managing sales processes, and delivering excellent service. Proven ability to adapt and collaborate effectively.
Key Achievements
- Successfully managed full sales cycles, driving consistent sales growth.
- Provided exceptional customer support, ensuring high customer satisfaction and retention.
- Efficiently handled administrative tasks, demonstrating strong organizational skills.
Experience
Junior Administrator
Receiving incoming calls and directing queries to the appropriate departments or personnel.. Requesting quotations from suppliers based on specifications provided by the procurement specialist.. Communicating with suppliers via email to obtain accurate and competitive quotations.. Compiling and organizing received quotations, comparing options, and identifying the most suitable quotation.. Submitting quotation files to the procurement specialist for purchase order creation.. Sending approved purchase orders to suppliers and confirming delivery dates.. Coordinating the receipt of goods and ensuring they reach the correct internal requester.. Filing and maintaining all purchase orders and procurement documentation.. Monitoring payment progress with the finance department to ensure timely supplier payments.
Sales Consultant
Managed the full sales cycle, including client prospecting, presentations, negotiations, and deal closures.. Presented company products and services to potential clients, effectively driving sales growth.. Tracked key performance indicators (KPI’s) and implemented data-driven improvements to boost productivity.. Delivered personalized customer service and built long-term relationships to maximize retention.
Contact Centre Support NQF 2 - Customer service consultant
Identify customer needs and provide accurate product or service information.. Track and record leads, follow-ups, and completed sales.. Maintain accurate customer profiles and call notes in Customer Relationship Management (CRM) systems.