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Business Intelligence Specialist with 5+ years in data visualization and analytics
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Competencies
Applied DAX in Power BI to develop advanced data models and visualizations.
Used Excel formulas and macros for data analysis and automation in reporting.
Created interactive graphics and buttons for dashboards and user interfaces.
Monitored and analyzed live data streams to enhance operational performance.
Automated workflows and managed data warehousing tasks across platforms.
Education
Languages
Summary
Skilled BI specialist experienced in dashboard development, real-time analytics, and technical support, dedicated to optimizing operational efficiency and user engagement.
Key Achievements
- Developed interactive dashboards combining functionality and creativity at Hexaware.
- Utilized DAX, HTML, SVG for creating engaging graphics and user interfaces.
- Monitored real-time call and agent performance, generating reports to optimize operations.
Experience
Smart MIS Specialist
Developed cutting-edge dashboards that blend functionality and creativity., Used DAX, HTML, and SVG to create completely interactive graphics and unique buttons, guaranteeing a contemporary, captivating, and user-friendly experience.
Real Time Analyst
Monitored agent activity and call performance through Salesforce Cloud and Clearview., Utilized Genesys & Five9 to monitor real-time operations., Generated hourly performance reports that aligned with managerial requirements to optimize operations performance.
Business to Business Technical Support
Delivered B2B technical support for software, web, and hardware systems, including user setup, profile management, password resets, updates and any other customer inquiries.
Dispatcher
Oversaw daily dispatch operations by allocating routes, monitoring deliveries in real time, and providing drivers with prompt assistance to ensure effective and punctual service.