Experienced in building customer rapport, resolving inquiries, and supporting operational excellence across healthcare and retail sectors. Adept at communication, organization, and technical tools to deliver outstanding service.
Exceptional ability to address customer needs, build rapport, and ensure positive interactions across various industries.
Skilled in clear, empathetic communication via phone, chat, and video calls to enhance customer experience.
Experienced in training staff, maintaining operational standards, and managing logistics in warehouse settings.
Proficient in Word, Excel, Outlook, Webex Teams, and multi-line phone systems, supporting efficient workflows.
Evicore Healthcare
Acting as liaison between providers, patients, and the Evicore review team, Providing excellent customer service through every interaction with customers and peers
Amazon
Acting as a liaison, Answering customer inquiries through phone and chat, Assisting callers with package tracking
The Gazette
In charge of training, Maintaining organization and cleanliness of the warehouse, Overseeing employee performance in the single copy newspaper division, Ensures every delivery location is clean and tidy, free of debris and removal of old newspapers
Associate's degree
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