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Customer & Technical Service Representative with 3+ years in Hospitality and Customer Service
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Competencies
Exceptional at resolving customer issues and ensuring a positive experience across various sectors.
Skilled in supervising hotel operations, managing teams, and maintaining service quality standards.
Proficient in clear, effective communication with clients and team members to facilitate smooth operations.
Capable of diagnosing and resolving technical issues efficiently in customer service environments.
Knowledgeable in managing daily business operations, stock control, and administrative tasks.
Education
Languages
Summary
Dedicated professional with over 3 years of experience in customer service, hospitality management, and technical support. Skilled in streamlining processes, team supervision, and delivering exceptional client experiences. Adept at managing multiple operational aspects with a focus on efficiency and quality.
Key Achievements
- Streamlined troubleshooting and scheduling processes, improving service efficiency at CCI South Africa.
- Successfully managed front and back of house operations, ensuring seamless restaurant daily functions.
- Supervised night shifts across multiple hotel establishments, maintaining high standards of guest service.
- Enhanced customer experience through effective reservation handling and personalized service delivery.
Experience
Customer & Technical service representative
Troubleshoot, Provision and Schedule truck rolls. Conduct general customer services. Work as a Reservationist for Spirit Airlines
Jnr Restuarant Manager
Overseeing front of house and back of house. Managing the delivery system. Cash-up, stock control and ordering of daily products
Night Audit Supervisor
Supervising 4 hotel establishments during night shift. Overseeing the kitchen, housekeeping, and restaurant. Admin/front office desk management