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Sierra
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Competencies
Demonstrated experience with Windows.
Demonstrated experience with Linux.
Demonstrated experience with MacOS.
Demonstrated experience with Wireshark.
Demonstrated experience with SysAid.
Education
Summary
Professional profile
Experience
Receptionist and Program Assistant
Oversaw front-desk operations by managing visitor interactions, phone calls, mail, and building activity logs.. Streamlined departmental operations through inventory management, document preparation, digital correspondence, and database updates.. Coordinated logistics including official communications, ID/parking access, travel arrangements, and event planning.. Supported facility operations by processing maintenance requests, ensuring secure access, and maintaining smooth daily functions.
Remote IT Support Specialist
Deliver remote desktop support to 80+ employees across three states, ensuring rapid ticket resolution and user satisfaction.. Manage system patching and updates, minimizing vulnerabilities across Microsoft and third-party software.. Oversee IT asset logistics, coordinating the shipment and tracking of hardware replacements.. Reimage and deploy systems to meet operational security standards, including customized software provisioning.
IT Support Intern (Help Desk Tier I/II)
Administered user accounts and permissions for 200+ users, aligning with cybersecurity policies.. Supported vulnerability management and incident response efforts, maintaining endpoint security compliance.. Installed, tested, and documented applications for remote users, improving helpdesk efficiency.. Collaborated with the cybersecurity team to ensure antivirus and patch updates were properly deployed.. Utilized SysAid for incident logging and tracking resolution metrics.
Help Desk Specialist
Provided tier 1 technical support to over 300 students and faculty.. Documented technical solutions, improving the efficiency of issue resolution.. Worked closely with teams to manage secure system configurations.
Concierge
Provide excellent customer service to residents and guests.. Maintain updated knowledge of company assets.. Uphold high ethical standards and professionalism.
Property Manager
Assessed customer storage needs and provided suggestions, to include current promotional offerings, packing and moving supplies.. Conducted daily storage unit inspections to confirm inventory availability and ensure spaces were ready to rent.. Managed cash reconciliation process to ensure accurate, daily deposits.. Enforced customer contracts by reaching out to customers to collect payment.