This is my profileContact via CazVidSifiso
Customer Support & Sales Specialist with 5+ years in Telecom & Tech
Contact
Competencies
Applied conflict resolution and active listening to effectively manage customer interactions across roles.
Conducted consultative selling, lead conversion, upselling, and client retention in telecom and tech sales.
Utilized technical tools such as Microsoft Office, VoIP systems, and ticketing tools while labeling data following strict guidelines.
Demonstrated strong verbal and written communication in customer service and team collaboration.
Resolved customer issues efficiently and made critical decisions on ambiguous data content.
Education
Languages
Summary
Versatile professional with extensive experience in customer service, sales, and data annotation within telecom and AI sectors. Known for strong communication, problem-solving, and technical skills, with a focus on delivering high-quality customer experiences and accurate data processing.
Key Achievements
- Handled up to 70 inbound/outbound calls daily, resolving diverse customer issues
- Provided comprehensive product knowledge to facilitate customer purchasing decisions
- Consistently adhered to data labeling standards and contributed to high-quality dataset annotation
Experience
Freelance A.I Tutor/Data Annotator
Accurately label and annotate data following comprehensive project guidelines., Making justified decisions on ambiguous content by applying critical thinking to preserve the integrity of the dataset., Actively collaborating with team members to discuss and resolve ambiguities, align on best...
Sales Advisor
Handled 50–70 daily inbound/outbound calls, sales, resolving billing, technical, and product-related issues., Provided customers with in-depth product knowledge to assist in their purchasing decisions., Utilized customer feedback to adjust sales techniques and identify areas of improvement.
Telkom Sales Consultant
Mobile + Data Sales (New Contracts/Upgrades/Migrations/Prepaid)., Fibre (New Contracts/Upgrades/Migrations/Prepaid)., Accessory + Insurance Sales., Following Company policies at all times and staying updated with the latest Telkom offers/changes., Booking in Devices for Repairs / OBF Exchange.,...
Call Centre Sales Consultant
Provided sales and customer support for over 2 years in a call center environment., Handled customer inquiries, complaints, and concerns in a timely and professional manner., Demonstrated excellent communication skills, both verbal and written., Developed strong relationships with customers by...