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Sifiso
Call Centre Agent at Nutun Business Services
Video resume
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Competencies
Skilled in handling customer inquiries and resolving issues efficiently to enhance customer experience.
Effective in verbal and written communication, ensuring clarity and professionalism.
Capable of prioritizing tasks in a busy environment to meet deadlines and maintain productivity.
Knowledgeable in safety and hygiene standards for food packaging and handling.
Education
Languages
Summary
Dedicated call centre agent with strong communication and customer service skills, trained in efficient query resolution and time management. Eager to contribute to team success.
Key Achievements
- Efficiently managed high call volumes, improving customer satisfaction.
- Provided accurate and professional assistance, resolving queries promptly.
- Maintained high standards of data entry and customer interaction.
- Contributed to team goals through consistent performance in a fast-paced environment.
Experience
Call Centre Agent
Handled high volumes of inbound and outbound customer calls in a fast-paced call centre environment.. Provided professional and accurate assistance to customers, resolving queries efficiently.. Captured and updated customer information accurately on internal CRM systems.. Demonstrated strong product and service knowledge to improve first-call resolution.. Escalated complex or unresolved issues to relevant departments when required.. Consistently met daily call handling, quality assurance, and performance targets.. Maintained a calm, professional, and positive tone when assisting difficult customers.. Participated in coaching sessions, team meetings, and training to enhance service delivery.
General Worker
Packaged meals with attention to portion control, quality, and presentation.. Ensured cleanliness and hygiene standards were maintained at all times.. Operated basic kitchen equipment safely and responsibly.. Assisted with stock rotation and basic inventory control.. Reported damaged or expired products to supervisors promptly.. Supported team members during high-volume shifts and special orders.. Maintained a clean, organised, and efficient work area.
Skills
Video Transcript
Video Transcript 1
Good day, my name is Phineas Masigogo. I am 26 years by age. I would have appreciated an opportunity to join your team and to know possibly so for your buyer or team management. I'm self-motivated, hard-working person, and I'm always on time. Plus, I ensure that whatever I do, I keep my word and complete.
Video Transcript 2
Good day, my name is Sifiso Mzebuo. I'm 26 years by age. I'm interested in a position for cleaning classes at night shift for the Abaya. I would appreciate an opportunity for work so I'll be able to...