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Housekeeping and general assistant
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Competencies
Performed cleaning of guest rooms and public areas, ensuring hygiene standards and guest satisfaction.
Interfaced with guests to identify cleaning needs and improve their hotel experience.
Supervised housekeeping staff, assigned roles, and managed workflow to maintain service standards.
Engaged customers in funeral service sales, researched products, and managed face-to-face and telephonic interactions.
Proficient in Microsoft Office suite and capable of handling administrative and documentation tasks.
Education
Languages
Summary
Experienced in hotel housekeeping, guest relations, and sales with a focus on service quality and team supervision.
Key Achievements
- Gained extensive experience in guestroom and public area cleaning at multiple hotel brands, ensuring cleanliness standards.
- Managed guest liaison activities to understand and fulfill specific cleaning and service needs during hotel stays.
- Supervised housekeeping staff, assigned roles, checked standards, and handled administrative tasks including staff queries and paperwork.
Experience
Housekeeping and general assistant
Cleaning of housekeeping activities for guest rooms booked, Cleaning of public areas such as reception area, lobby, staircases and toilets, Liasing with guests on what their cleaning needs may be for the duration of their stay at the hotel.
Sales Agent
In sales and service industry of funeral parlours our duties are mainly focused on customers’ funeral service’s needs, Researching products and services for the purpose of selling existing customers onto new packages with additional family members, This process was one face to face adhering to...
Housekeeping and general assistant
Cleaning of housekeeping activities for guests rooms booked, Cleaning of public areas such as reception area, lobby, staircases and toilets, Liasing with guests on what their cleaning needs may be for the duration of their stay at the hotel, Additional tasks are laundry and linen washing, checking...
Supervisor
Assigning roles to housekeeping and public area cleaners, Attending to queries from staff, Checking of cleaning standard, Supervisor relief when not available and handling of paperwork.