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Revenue Cycle and Operations Manager with 8+ years in Healthcare and Logistics
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Competencies
Managed invoicing and billing processes to ensure timely revenue collection for healthcare services.
Led multiple teams in healthcare and contact center environments, overseeing performance and development.
Handled scheduling, KPI monitoring, and process improvements to ensure operational efficiency.
Utilized Excel, logistics tracking, cybersecurity, and computer maintenance skills in various roles.
Managed communication with clients and carriers to ensure efficient routing and on-time deliveries.
Education
Languages
Summary
Experienced leader specializing in healthcare revenue processes, team management, and operational efficiency.
Key Achievements
- Led invoicing processes across five hospitals specializing in revenue cycle management.
- Managed and optimized scheduling, KPI compliance, and client success processes in healthcare operations.
- Directed teams handling inbound calls and live chat, focusing on performance management and service quality in a high-volume contact center.
Experience
RCM Team Lead - Manager
Leads invoicing processes in revenue cycle management for five hospitals., Manages scheduling, reporting, KPI compliance, and office operations., Oversees and improves client success processes., Handles and sends monthly invoices to the client to collect payment for the company services., Conducts...
Operations Manager
Leads teams handling inbound calls and live chat., Focuses on performance management, agent development, and service quality., Ensures operational efficiency through effective scheduling, coaching, and KPI monitoring in a high-volume contact center environment.
IT - Assistant Manager
Technician in maintenance of computers, printers, servers and the area of computer technology and cybersecurity., Manages LTL accounts, linehaul, and dispatch operations, ensuring efficient routing, on-time deliveries, and strong communication with carriers and customers.